1. About these terms
These Terms and Conditions govern your use of this website and the purchase of marketing-support services from BrightReach Marketing Support. BrightReach Marketing Support is independently owned and operated by Sujana Shahi Thakuri as a sole trader in the United Kingdom. By using this website or purchasing a package you accept these terms.
2. Services provided
Services consist of marketing planning, review and advisory work delivered digitally as written recommendations, planning documents and remote consultations. The precise deliverables for your project are those stated in the package description and confirmed in your written brief.
3. Project scope and briefs
Before work begins, a written brief is agreed covering your business, target audience, marketing objectives, selected channels, required deliverables, revision allowance and expected delivery schedule. Work is carried out against that brief. Requests outside the agreed brief are treated as new work and quoted separately.
4. Client responsibilities
You are responsible for providing accurate information about your business, responding to reasonable requests for clarification, and holding the rights to any material you supply. Delays in providing information will extend delivery timescales. You are responsible for deciding whether and how to act on any recommendation.
5. Fees and payment
All package prices are published on the pricing page in pounds sterling and are one-time charges. Payment is taken in full before work begins. Payments are processed by Stripe; card details are never received or stored by this business. No subscription or recurring charge is created.
6. Revisions
Where a package includes a revision or clarification stage, that means one consolidated set of comments applied to the delivered materials. Revisions refine the agreed scope; they do not extend it.
7. No guarantees
BrightReach Marketing Support does not guarantee sales, leads, followers, advertising approval, rankings, revenue or other specific commercial outcomes. Deliverables are guaranteed; commercial outcomes are not. Any figures, timescales or examples discussed are illustrative and are not a forecast.
8. Exclusions
Unless separately agreed in writing, services do not include advertising spend or media buying, management of live advertising accounts, graphic design, website development, technical SEO implementation, ongoing social-media management, public relations, legal or financial advice.
9. Intellectual property
Materials prepared for you may be used within your own business without restriction once payment has been received in full. Website content, templates and underlying methods remain the property of the business. You retain ownership of material you supply.
10. Confidentiality
Information you share about your business is treated as confidential and is not disclosed to third parties except where required by law or where necessary to deliver the service using the processors described in the Privacy Policy.
11. Cancellation and refunds
Cancellation and refunds are governed by the Refund and Cancellation Policy, which forms part of these terms. Your statutory rights as a consumer are not affected.
12. Limitation of liability
To the fullest extent permitted by law, liability arising from the services is limited to the amount paid for the package concerned. Liability for indirect or consequential loss, loss of profits, loss of business or loss of anticipated savings is excluded. Nothing limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.
13. Termination
Either party may end a project by written notice. Where work has already been carried out, the Refund and Cancellation Policy determines what, if anything, is refunded.
14. Changes to these terms
These terms may be updated from time to time. The version in force at the date of your purchase applies to that purchase.
15. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact
BrightReach Marketing Support
Sujana Shahi Thakuri
82-84 Plumstead High Street
Greenwich
London
SE18 1SL
United Kingdom
Email: hello@brightreachmarketing.co.uk
Phone: +44 7405 154002
BrightReach Marketing Support is independently owned and operated by Sujana Shahi Thakuri as a sole trader in the United Kingdom.