1. Parties
This agreement is between the client and BrightReach Marketing Support, operated by Sujana Shahi Thakuri as a sole trader. It applies to every marketing-support package purchased through this website and should be read alongside the Terms and Conditions.
2. The engagement
The engagement is the specific package purchased, delivered against a written brief. The brief records the client’s business, target audience, marketing objectives, selected channels, required deliverables, revision allowance and expected delivery schedule.
3. Deliverables
Deliverables are limited to those listed in the package description and confirmed in the brief. Anything not listed is outside the engagement. Additional requirements are quoted as separate work before being carried out.
4. Fees
The fee is the published package price, paid in full in advance. There is no retainer, subscription or automatic renewal. Advertising spend, media buying, subscriptions to third-party tools and any external production costs are excluded and are paid by the client directly.
5. Client obligations
The client will supply accurate information, respond to clarification requests within a reasonable period, hold the rights to material supplied, and make its own decisions about implementation.
6. Provider obligations
The provider will carry out the work with reasonable skill and care, deliver the agreed deliverables digitally, keep client information confidential, and communicate directly with the client throughout.
7. Revisions and acceptance
Where a revision stage is included, the client provides one consolidated set of comments within 10 business days of delivery. Deliverables are treated as accepted once revisions are applied or the feedback window has passed.
8. Timescales
Indicative timescales are set out in the Service Delivery Policy and confirmed in the brief. Timescales depend on the client supplying information when requested.
9. Intellectual property
On full payment, the client may use the delivered materials without restriction within its own business. Underlying templates, frameworks and methods remain the property of the provider. The client retains ownership of material it supplies.
10. Confidentiality
Each party keeps the other’s non-public information confidential, except where disclosure is required by law or is necessary to deliver the service through the processors named in the Privacy Policy.
11. No guarantee of outcomes
BrightReach Marketing Support does not guarantee sales, leads, followers, advertising approval, rankings, revenue or other specific commercial outcomes. The agreement guarantees the deliverables, not the commercial results of acting on them.
12. Termination
Either party may end the engagement by written notice. Amounts due for work already carried out remain payable, and refunds are handled under the Refund and Cancellation Policy.
13. Liability
Liability under this agreement is limited as set out in the Terms and Conditions.
14. Governing law
This agreement is governed by the laws of England and Wales.
Contact
BrightReach Marketing Support
Sujana Shahi Thakuri
82-84 Plumstead High Street
Greenwich
London
SE18 1SL
United Kingdom
Email: hello@brightreachmarketing.co.uk
Phone: +44 7405 154002
BrightReach Marketing Support is independently owned and operated by Sujana Shahi Thakuri as a sole trader in the United Kingdom.